Saint John, NB – August 21, 2025 — Procedureflow, a leading provider of knowledge management software, today announced a strategic partnership with Laivly, a leader in artificial intelligence solutions for contact centers. This collaboration combines Procedureflow’s visual guidance with Laivly’s AI capabilities to help contact center teams deliver faster, more accurate, and more consistent customer support experiences.
Procedureflow’s platform guides agents through complex processes, reducing errors and improving operational efficiency. Laivly helps some of the world’s largest brands address cost, consistency, and productivity challenges in their contact centers while keeping humans at the heart of customer service. Together, Procedureflow and Laivly aim to provide organizations with comprehensive solutions that support agents across every interaction and channel.
Procedureflow’s automation capabilities make it easier for organizations to reduce errors, boost efficiency, and deliver exceptional customer experiences. Features such as Power Shapes allow teams to embed automation directly into processes to streamline workflows and eliminate complexity. Task automation enables employees to complete manual updates, trigger CRM actions, and create tickets in seconds, freeing time for higher-impact work. Built-in calculators ensure real-time accuracy by instantly determining eligibility, payments, or balances, while display tables synchronize data across systems to provide up-to-date information without platform switching.
“Partnering with Laivly allows us to offer agents additional tools and insights to better serve customers. Together, we can help contact centers operate more efficiently and elevate service quality across industries such as retail, BFSI, hospitality, and healthcare.”
Dan Keddy, VP of Partner Sales and Channel Management, Procedureflow
The partnership highlights how AI and knowledge management work best when integrated. By combining Laivly’s intelligent automation with Procedureflow’s visual guidance, contact centers can establish a reliable foundation for AI adoption. This ensures information remains accurate, accessible, and actionable—critical requirements for highly regulated industries where consistency and accountability are essential.
This collaboration reinforces both companies’ commitment to equipping organizations with solutions that simplify operations, improve accuracy, and enhance customer experiences. As customer expectations continue to rise, Procedureflow and Laivly are focused on helping businesses stay ahead with the tools, knowledge, and AI-driven insights needed to succeed in today’s dynamic service environment.
About Procedureflow
Procedureflow turns text-heavy processes into easy-to-follow visual guides that remain accurate, collaborative, and compliant. The platform gives teams trusted knowledge they can navigate with confidence and rely on to deliver exceptional service.
To learn how Procedureflow can help your organization, please contact us.